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INEXTO
Customer Services · INEXTO Colombia · Hybrid Remote

Software Support Engineer

INEXTO has an exciting new opening for a an IT professional who wishes to meet another exciting challenge.

Are you interested in modern technologies and eager to support innovative solutions? INEXTO, a global leader in Authentication, Secure Serialization, Track & Trace, and Production Volume Verification, is looking for a Software Support Engineer to join our team. Our technology secures over 100 billion products annually, and we’re just getting started!

At INEXTO, you will be part of a professional team dedicated to ensuring the reliability and efficiency of our solutions. As a Software Support Engineer, you will collaborate with talented professionals, applying your technical and analytical skills to support secure, user-friendly applications that make a real impact on the market.


Responsibilities:

  • Manage second-level application support
  • Create and monitor support requests with our ticketing tool
  • Filter and fix issues and escalate if necessary
  • Ensure communication with our development teams in Europe
  • Investigate logs/traces on Windows systems
  • Support the integration of our solution in various industries and customers

Qualifications:

  • 3+ years in Software or IT environment
  • Good SQL language knowledge (queries, etc)
  • Basic SQL Server and IIS knowledge
  • Good understanding of network protocols (TCP/UDP)
  • Good knowledge of the Windows environment, including Windows Server
  • Customer-oriented, solution-oriented, and problem-solving skills
  • Strong communication skills
  • Willingness to travel from time to time
  • Very good English level (spoken and written)


Department
Customer Services
Role
Support Analyst
Locations
INEXTO Colombia
Remote status
Hybrid Remote

About INEXTO

INEXTO is a leading provider of software and services for Authentication, Secure Serialization, Track & Trace and Production Volume Verification. Its technology is already securing over 100 billion products annually in more than 1’700 manufacturing lines in 100 countries.

We provide solutions to help public and private organizations in:

  • Regulatory compliance & tax verification
  • Brand protection (anti-counterfeiting, anti-diversion)
  • Production & supply chain optimization
  • Customer engagement & circular economy

 

Founded in 2016
Co-workers 120
Customer Services · INEXTO Colombia · Hybrid Remote

Software Support Engineer

INEXTO has an exciting new opening for a an IT professional who wishes to meet another exciting challenge.

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@inexto.com