Are you interested in modern technologies and eager to support innovative solutions? INEXTO, a global leader in Authentication, Secure Serialization, Track & Trace, and Production Volume Verification, is looking for a Software Support Engineer to join our team. Our technology secures over 100 billion products annually, and we’re just getting started!

At INEXTO, you will be part of a professional team dedicated to ensuring the reliability and efficiency of our solutions. As a Software Support Engineer, you will collaborate with talented professionals, applying your technical and analytical skills to support secure, user-friendly applications that make a real impact on the market.

Please note that this position is based in Inexto India. We require a hybrid working model, with regular presence at the office.

Responsibilities:

• Manage second-level application support

• Create and monitor support requests with our ticketing tool

• Filter and fix issues and escalate if necessary

• Ensure communication with our development teams in Europe

• Investigate logs/traces on Microsoft systems

• Support the integration of our solution in various industries and customers

Qualifications:

• 5+ years in a Software or IT environment

• Good SQL language knowledge (queries, etc.)

• Basic SQL Server and IIS knowledge

• Good understanding of network protocols (TCP/UDP)

• Good knowledge of the Windows environment, including Windows Server

• Customer-oriented, solution-oriented, analytical, and problem-solving skills

• Strong communication skills

• Willingness to travel from time to time

• Very good English level (spoken and written)